How It Works

To make your Camping Gear Order 

1. Select The Right Tent to Hire

Look at the Tent Hire pages and consider what will suit your party size. 
Prices are dependent on how long you require the tent – the hire period is counted from the day the equipment is delivered to your address to the day it is picked up from you.  This will be longer than the days you are booked onto your chosen campsite.  We recommend that you take delivery of your hire order 1-2 days before you intend to camp – this will give you time to check it over, read through pitching instructions calmly – better still, have a dry run in the garden.

Select whether you require

  • 1-4 nights
  • 5-11 nights
  • 12-20 nights

2. Go to Your Order page

A summary of the items you have selected for hire and purchase will be shown. 
Select the exact dates you require the hire order of the tent (if applicable) to run from and to.  This should correspond with the price bands you have selected for the tent(s) in the hire order.  Complete all the usual contact details and submit.

3. Order Confirmation and Payment

Your order will be processed within 1 business day (usually less).

You will receive a confirmation email of your order and will be directed to a secure payment page.  If an adjustment to your delivery charge is required (either due to the weight being over 25kg or your address being local to us, we will make the amendment manually at this point – see Delivery section below).

Once you have made your payment, sit back and start planning what else you need for your camping trip.  See packing list for some help.

4. Deposit for Tent Hire and Delivery

If a tent hire is included in your order, you will receive an email from us one week before the start of your hire, requesting credit card details which will be held by us to cover us, in case of damage or non-return of equipment.   We cannot release your order until we receive these details from you, so please be sure to get this done in time. You can do this securely online or if you prefer you can phone your details through on 07809 368288 in normal working hours and they will be loaded into a secure encrypted environment, in accordance with Data Protection Policy.

Delivery costs £15 upwards; This is dependant on the size of the tent you order.

An additional £15 will be charged for the courier to collect the tent from you after your hire.  Larger tents will cost slightly more.

Deliveries and collections to the OX14 postcode will be free of charge. All other OX postcodes will be charged £5 each way for delivery and collection.

We are also happy to accommodate should you wish to collect and return in person.

The special delivery details entered on your hire order will be forwarded to our partner courier service.  A text or email is sent on the day of delivery to remind you to expect the items.

5. Packing and Collection

Your tent hire order will be sent to you in strong packaging which is suitable for re-use.  Please ensure you open it carefully as you will need to repack it in order to send it back to us.  

6.  Still got Questions?

Go to our FAQs page for more information or go to Contact Us, to email or phone us.

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Colourful tents
 
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