Terms and Conditions of Hire of Tents and Purchase of Camping Equipment with Contented Camping Ltd.
This Contract is for the hire of tents (“Equipment”) and the sales of goods (“Goods”), and the parties to the Contract are:
i. The person or group hiring the Equipment (“Hirer”) and/or purchasing the goods (“Customer”).
ii. Contented Camping Limited (Registered No. 7090781) with registered offices at 40 Vandyke Close, Redhill, Surrey RH1 2DS (“CC”).
iii. Any condition deemed invalid will not affect other conditions. Nothing in the Contract is intended to limit a consumer’s existing legal rights.
b. Extent of Contract and Cancellation
The Contract is not assignable and is effective when CC accepts the Hirer’s and Customer’s detailed order. CC reserves the right to charge for cancellation. Maximum hire period is 21 days.
c. Ownership of Equipment and Goods
Equipment hired remains the property of CC at all times. All goods purchased remain the absolute property of CC until such time as full payment has been received from the Customer.
2. HIRE CHARGES
a. Basis of charging
The stated hire charges stated within this website are for the duration of the Contract and include Saturdays, Sundays and Public Holidays. The first day will be the day the customer can expect to take delivery of the order and the last day will be the day the customer must await the courier service to make collection of the order.
b. Transport charges
Delivery and collections including attempted calls are chargeable. If Equipment is not available or only partially available for collection then the Hirer will be charged (min. £10) for each journey.
c. Cautionary Deposits
A cautionary deposit is required for the Equipment before the hire period. Credit card details of the Hirer will be required before the Equipment can be shipped for delivery. These details will be received and stored securely. Once the Equipment is returned to CC and inspected, if all in good condition, then credit card details are securely deleted within 7 working days of the end of the hire period. Where damage, beyond normal wear and tear, has been incurred, then the repair, extreme cleaning and replacement charges which will be made against the Hirer’s credit card will be as stated in the list hereunder. The Hirer will be notified before payment is taken.
- Replacement value of tents: £250-£350 dependent on model
- Replacement of tent pole section: £15
- Repair to groundsheet: £5 per hole
- Replacement of tent pole elastic: £15
- Extra cleaning (beyond usual check and brush out between rentals): £11.00 per hour.
d. Loss of Equipment
CC will treat Equipment unavailable for inspection after reasonable notice as lost apply the Hirer will pay a replacement charge for Equipment, as stated in above table.
e. Theft of Equipment
Theft of Equipment must be reported to the Police and a crime reference number obtained. The Hirer must notify CC within 48 hours of the theft and write to Contented Camping Ltd, 40 Vandyke Close, Redhill, Surrey, RH1 2DS.
3. DELIVERY / COLLECTION
a. Delivery of Hire orders and Goods orders
Delivery of the order to the Hirer’s selected address is the first day of the hire order. When forming part of a Hire order, Goods will be delivered along with the hire order. When an order is for Goods only, it will be delivered to the Customer’s address 3 working days from payment being received by CC.
Delivery will be made to the Hirer’s preferred delivery address, which may be their home address or place of work. Occasionally, it may be possible to agree for delivery direct to a campsite, but it will be the responsibility of the Hirer to make arrangements with campsite owner.
b. Collection of Hire orders
Collection of the order is defined as being on the last day of the hire order.
Collection should be from the same address as the delivery address.
Minimum Delivery charges for Goods are £6.50 regardless of number of items. When a Hire item forms part of the order, then £9.95 each way is the minimum charge. Heavier tents cost more, as indicated in the tent hire pages.
Note, deliveries to Redhill and Reigate addresses (RH1, RH2) all delivery and collection will be £2.95.
CC is able to offer the delivery/collection service to all mainland UK (includes NI, excludes IoM, Channel Isles, Scottish Isles)
a. Payment Terms
Payment of any charges or any other sums due under the Contract shall be made within 3 business days of the Hirer receiving confirmation of order for the Equipment. Payment by the Hirer on time under the Contract is an essential condition of the Contract. Payment shall not be deemed to have been made until CC has received cleared funds. If payment is not received within this timeframe the order will be cancelled and the Hirer will be notified by email.
5. CANCELLATION POLICY
The following charges apply in the event of cancelling a hire after payment has been taken:-
Time period before hire start date Refund available
Up to 21 days before Full refund (- £10 administration charge)
11-20 days before 50% of hire charges (- £10 administration charge). Delivery charges will be refunded in full.
2*-10 days before
No refund on hire charges. Delivery charges only will be refunded*.
*For cancellations less than 2 days before hire start date, CC reserves the right to charge for delivery if a confirmed booking has already been taken by the courier company.
6. RETURNS POLICY – PURCHASED GOODS
Return or exchange an item - our 100% money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
7. HIRER’S RESPONSIBILITIES
a. Inspection and receipt of Equipment and Goods
The Hirer will sign to acknowledge receipt from the courier company at delivery. Any items missing or Equipment defects should be reported to CC immediately by telephone.
b. Delivery/collection of Equipment and Goods
The Hirer will provide adequate delivery and collection access. The Hirer will make every effort to ensure that the tent is packed only when completely dry, so as not to cause undue damage to the material during transit back to CC. The Hirer will need to ensure the Equipment is re-packed suitably for courier transportation back to CC, usually in the original packaging. The courier company will supply suitable labels.
c. Security of Equipment
The Hirer accepts responsibility for Equipment security until its collection and undertakes not to sell or relinquish possession, alter, repair or modify it in any way.
d. Safe use of Equipment
The Hirer is responsible for the safe and correct operation of Equipment (using the pitching and other operating instructions supplied) by competent persons not under the influence of alcohol or drugs. The Hirer will ensure any non-CC Equipment used in conjunction with the Equipment also conforms to safety requirements.
8. CONTENTED CAMPING’S RESPONSIBILITIES
a. Hire rates
CC will maintain the agreed hire rates for the duration of the Contract.
b. Safety and operating instructions
CC will provide appropriate printed and/or downloadable practical instruction in the safe pitching and correct operation of Equipment.
c. Cleaning and inspection of Equipment
Equipment will be inspected and cleaned after each hire, so it is ready for the next hire in good usable condition. Additional tent pegs and a mallet are supplied with each tent.
d. Delivery and collection
CC will instruct its courier company to deliver and collect Equipment (and Goods if part of order) as per the days confirmed in the order. Where the order is for Goods only, these will be despatched within 48 hours of payment received, unless advised otherwise. Should the courier company fail to comply, CC will make alternative arrangements in accordance with the Hirer’s and/or Customer’s request.
e. Limitation of liability
The limit of liability in respect of defect or failure of equipment or goods is limited only to making good such defect by repair or replacement, at CC’s option. The liability of CC for claims made by the Hirer does not extend to any unforeseeable financial loss caused by late or non-delivery of Equipment, unsuitability, breakdown or lawful repossession. Subject to the above CC will be liable for negligence or error in the performance of its obligations under the Contract.